FreeScout is the super lightweight free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. 
 
Features: 
<ul>
<li>No limitations on the number of users, tickets, etc.</li>
<li>100% Mobile-friendly.</li>
<li>Multilingual (English, French, Japanese, Italian, Polish, Portuguese, Russian, Dutch, German, Spanish, Swedish).</li>
<li>Seamless email integration.</li>
<li>Web installer &amp; updater.</li>
<li>Starred conversations.</li>
<li>Forwarding conversations.</li>
<li>Merging conversations.</li>
<li>Moving conversations between mailboxes.</li>
<li>Phone conversations.</li>
<li>Sending new conversations to multiple recipients at once.</li>
<li>Push notifications.</li>
<li>Following a conversation.</li>
<li>Auto reply.</li>
<li>Notes.</li>
<li>Pasting screenshots from the clipboard into the reply area.</li>
<li>Configuring notifications on a per user basis.</li>
<li>Open tracking.</li>
<li>Editing threads.</li>
<li>Search.</li>
</ul>

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP (Laravel framework). It is a self hosted clone of HelpScout. 


FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative) 

UVdesk Open Source Helpdesk includes all the standard features to streamline overall support operations and delivering flawless customer support. Get all the queries generated as Tickets, hold, manage and route the inquiries using smart tools to distribute work among team for delivering instant and better customer support experience.
 
 It supports pre-set workflow based on events and conditions to automate actions also helps to escape from executing manual steps in every fixed interval of time.

UVdesk Open Source Helpdesk includes all the standard features to streamline overall support operations and delivering flawless customer support. Get all the queries generated as Tickets,  hold, manage and route the inquiries using smart tools to distribute work among team for delivering instant and better customer support experience.

UVdesk - An Enterprise Level Helpdesk for Every Business

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and forums. All your customer communications in one place, accessible from anywhere. Its features include multi-lingual knowledgebase, community discussions and private tickets integrated with email and lot more. 

Helpy - Modern Mobile-First Helpdesk Application Built in Ruby

Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. Its feature include Customer service management, Incident management, SLA management, Ticketing management, Built in knowledge base and lot more.

Faveo - Helpdesk and Ticketing System

Brimir is a simple helpdesk system that can be used to handle support requests via incoming email. It allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets. 

Brimir - Email helpdesk built using Ruby on Rails and Zurb Foundation

MyIT CRM is designed for the needs of the Service and Repairs Business Industry. MyITCRM provides your business the tools to maintain and track your customers information and work orders, payments made, invoicing, employees and jobs. Whilst MyIT CRM was originally designed for the Computer Repairs Industry, it can easily be used for any type of repairs related business

MyIT CRM - Best Open Source Service and Repairs CRM program available

GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers...). It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information about your network-topology.

GLPI - Asset Management Software

Clockingit / Jobsworth can be used for helpdesk support ticketing, customer liasion, resource management and has a range of CRM type functionality. It helps to Plan your projects, see your schedule, know if you’re slipping behind and why. Time Tracking and extensive reports help you show your clients exactly what you’ve done and for how long. 
 It supports flexible reporting, gantt chart & scheduling, accounting/billing system integration and lot more.
 Source repository: <A HREF="https://github.com/ari/jobsworth" target="_blank">https://github.com/ari/jobsworth</A>

Clockingit / Jobsworth can be used for helpdesk support ticketing, customer liasion, resource management and has a range of CRM type functionality. It helps to Plan your projects, see your schedule, know if you’re slipping behind and why. Time Tracking and extensive reports help you show your clients exactly what you’ve done and for how long. 
  It supports flexible reporting, gantt chart & scheduling, accounting/billing system integration and lot more.

Clockingit - Project Management, Collaboration and Time Tracking in Ruby

qdPM is a web-based project management tool suitable for a small team working on multiple projects. It is fully configurable. You can easy manage Projects, Tasks and People. Customers interact using a Ticket System that is integrated into Task management. Its feature include Gantt charts, Custom reporting, Muti lingual etc.

qdPM - Web-Based Project Management Software in PHP

Educate and Empower software professionals in open source tools and technologies.

Projects